Terms and Conditions - travel well with Turas Travel

Terms & Conditions

Please read the following terms and conditions before completing your booking as they, along with our Privacy & Cookies Policy and any written correspondence we send to you before confirmation of your booking, are the basis of the contract between you and Turas.

The Terms and Conditions apply to the Agreement between us in accordance to which we, Turas, agree to provide services, assistance, information and recommendations to you either directly or perhaps by introducing you to a third party supplier. By requesting the Services on-line each Client will be deemed to have accepted these Terms and Conditions.

These Terms and Conditions and any agreement to which they apply are governed in all respects by Scottish law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Scotland only.

The business address for Turas is: Inchcape, Rogart, Sutherland IV28 3UD. In the text “we”, “us” and “our” shall refer to Turas. “You” refers to the person engaging Turas to provide a service and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. “Service” refers to any holiday booking and advice service provided by us and/or its nominated sub-contractors and suppliers.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

he/she has read these Terms and Conditions and has the authority to and does agree to be bound by them;
he/she consents to our use of personal data in accordance with our Privacy & Cookies Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

1. Booking & payment

To secure your booking we will require a 20% non-refundable deposit payable by credit card, debit card, cheque (drawn on a UK bank account) or bank transfer but we will not be obliged to treat your payment as made until the funds have cleared in our account. The full balance of payment is due no less than 8 weeks before your holiday start date to allow us to pay our suppliers.

If the booking is made within 8 weeks of your proposed holiday start date, we will require payment in full at the point of booking. If paying by bank transfer, please ensure any charges your bank adds on for sending and receiving are paid before sending payment.

The person who makes the booking or represents themselves as making the booking is responsible for full payment to us for the price of the holiday (including any insurance premiums and cancellation charges) and warrants that they are properly empowered to enter into a contract on behalf of, and with the consent of, all persons for whom the booking is completed.

2. Cancellation by Client

In the event of you or a member of your party cancelling your booking for any reason, you must notify us in writing either by email or by post; the notice of cancellation will only take effect from the date on which we receive it. If you should cancel your trip, the deposit will be retained.

As we incur costs in cancelling your booking, the following cancellation charges apply:

More than 56 days prior to commencement of the holiday: the deposit;

56 – 28 days prior to commencement of the holiday: 30% of holiday cost;

27 – 14 days prior to commencement of the holiday: 60% of holiday cost;

Less than 14 days prior to commencement of the holiday: 100% of holiday cost.

3. Itinerary changes by Client

We advise you to carefully check the proposed itinerary we provide. Should you later wish to change any aspect of your tour you should notify us in writing by email or by post as soon as possible. We will make every effort to fulfil your requested change but when we have already made accommodation bookings on your behalf, administration charges will apply in addition to any costs incurred by us and/or incurred or imposed by any of our suppliers in making this change.

4. Service Changes

Turas reserves the right to make individual changes to the contracted services on justified grounds due to significant and unforeseeable circumstances, provided such changes are minor, do not affect the overall structure of the tour and became necessary after conclusion of the contract. Examples of minor changes include a change of tour guide or change of accommodation to another of the same or higher standard. Turas is required to notify the client of any changes without delay

In the event of significant changes to the contracted services, the client has the right to cancel the proposed holiday without charge or demand another tour of equal value provided that this can be offered without additional cost to the client. The client must exercise such rights at least within a 14 day period after being notified of the service changes. Examples of significant changes include a significant change to your itinerary, missing out one or more destination entirely; a change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

5. Cancellation by Turas

We will do our utmost to deliver the holiday which we have contracted to provide you. However, in the unlikely event of us having to cancel any part of your holiday due to circumstances beyond our control, we will either provide you with a suitable replacement at no extra charge, or a refund if that cannot be agreed.

6. Insurance

We strongly advise that you take out full travel insurance before you start your holiday, covering risks such as cancellation, delay, curtailment and accident or illness abroad. We recommend that you check your insurance policy to ensure that it covers all activities booked. It is your responsibility to ensure that you and your party are adequately insured for the holiday under the terms of your own travel insurance. All attractions, transport and experiences not operated by Turas will be subject to the normal conditions of the individual provider.

By choosing not to be insured you agree to indemnify Turas against all costs, losses and liabilities which Turas may incur and which are not the liability of Turas under this contract and which would have been avoided had suitable insurance cover been taken by you.

7. Activities

If an activity has been booked as part of your package, we will send you details of any terms and conditions that apply and it will be your responsibility to ensure that you and each member of your party adhere to such terms and conditions. It will be your responsibility to inform us immediately on receipt of such specific terms and conditions if you or any member of your party will be unable to comply with any such terms and conditions. Please note that you and your party may be required to sign a disclaimer form prior to commencing any activity.

8. Medical Conditions

You are responsible for ensuring that we are advised of any existing medical conditions or disabilities which may affect your booking before you book your holiday or, if newly diagnosed, before the date your holiday starts so that we can pass these details on to our suppliers, as necessary, in good time. We will not be liable if any carrier refuses to accept you or any member of your party as a passenger as a result of any medical condition or disability.

9. Special requests

You must inform Turas of any special requests, in writing, at the time of booking. For example, these may include special dietary requirements, room location on ground floor, disabled access, etc. While we will make every effort to accommodate your special requests, we cannot guarantee that they will be met. The fact that a special request has been noted on any documentation received from Turas or that it has been passed on to the supplier, is not confirmation that the request will be met. Failure to meet any such special request will not be a breach of contract on our part.

10. Car Rentals

All vehicle rentals should be booked directly with our car hire partners. We currently work with Avis, Hertz and Gogeta Rental and special discount codes will be provided upon booking. If travelling outwith your home country drivers will require their driving licence and passport; UK residents renting a car in the UK will require only their driving licence. All parties will require the payment card that they used to pay for the rental when they booked.

11. Complaints

Whilst Turas will do everything we can to ensure your holiday runs smoothly, we understand that problems may occasionally arise. Any complaints must first be notified to the supplier of the services concerned (e.g. hotel management) and no later than 24 hours of the basis for complaint arising. If you are still dissatisfied, you must then notify Turas at the earliest opportunity by telephone or email so that we can try to resolve the matter. If this has not been resolved to your satisfaction and you wish to complain further, you must write to or email us within 7 days of returning from your holiday using the details shown on the Contact Us page.

Following on from this we will do what we can to resolve your disputes. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

12. External links

The Site may contain links to other websites or resources. Turas cannot be held responsible for the content of any pages referenced by an external link that are not operated by Turas. Linked Sites may open in a new window. Turas does not control the Linked Sites and is not responsible for their contents, including any Linked Site through which you may have gained access to the Site or to which you may gain access from the Site.

Your access and use of the Linked Sites is carried out solely at your own risk. We do not accept any liability in connection with any such linked Sites.

13. Computer viruses

It is our policy to virus check documents and files before they are sent by us. However, we cannot guarantee that documents or files sent by us will be free from viruses and we do not accept any responsibility for any damage or loss caused by any virus. Accordingly, for your own protection, you must use virus-checking software when using the Site. You must not post or provide to us, any document or file which you believe may contain a virus.

You must virus check any document or file which you intend to send to us. You must ensure that any document or file you intend to send us does not contravene any applicable laws or contravene any person’s legal rights. We do not accept any responsibility for any damage or loss you may suffer.

14. Force Majeure

The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, natural disasters, fires, illness, weather conditions, road traffic conditions, temporary technical, electrical or mechanical breakdown.

15. Client conduct

We would respectfully ask that our clients conduct themselves in an orderly and courteous manner without causing damage to property or disruption to the enjoyment of others. If in our judgement or in the judgement of any of our suppliers or another person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to others or damage to property, we reserve the right to terminate your booking with us immediately. In such unlikely circumstances, our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately.

16. Data protection

The information that you provide to us regarding you and members of your party will be held by us in confidence and not released to any third party except those providing accommodation and/or activities/events for you and your party, or those acting as ‘data processors’ on our behalf, as set out in our Privacy & Cookies Policy.

17. Copyright Statement

All text and images on this website are Copyright © Turas or their respectful owners and are protected by international copyright laws. Images and text may not be downloaded, reproduced, copied, projected, or used in any way without express written permission.

18. Travel Agents

Turas is pleased to work with other tour operators and travel agents to design bespoke travel experiences for clients. We regret that we are unable to offer any commission. Travel agents should claim any commission directly from their clients. Turas is not responsible for commissions levied direct to clients.

19. Financial Protection Insurance

In accordance with the UK Package Travel & Linked Travel Regulations 2018, Directive (EU) 2015/2302 or the local applicable law in the country of residence of the passenger(s) booking with Scott Sutherland t/a Turas – The Art of Travel are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Scott Sutherland t/a Turas – The Art of Travel

The respective laws accordingly to the country of residence of the passenger(s) usually only requires us to provide cover for Package & Linked Travel Arrangements, there is no requirement for Financial Protection of day trips or single elements, and none is provided unless the local law requires such. If you have questions on this then please contact Scott Sutherland t/a Turas – The Art of Travel.

Scott Sutherland t/a Turas – The Art of Travel has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE’s registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book and pay directly with/to Scott Sutherland t/a Turas – The Art of Travel.

In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:

For UK & Worldwide excluding EU Passengers

IPP Claims at Sedgwick

Telephone: +44 (0)345 266 1872

Email: Insolvency-claims@ipplondon.co.uk

or online at http://www.ipplondon.co.uk/claims.asp

For EU Passengers